Privacy Policy

2. Jurisdiction and Governing Law

This Privacy Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding relating to this Privacy Policy shall be instituted exclusively in the state or federal courts located in Delaware.

3. Legal Compliance

This Privacy Policy is designed to comply with applicable data protection and privacy laws, including:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• General Data Protection Regulation (GDPR) for EU/EEA residents
• Telephone Consumer Protection Act (TCPA) for voice and SMS communications
• CAN-SPAM Act for email communications
• Health Insurance Portability and Accountability Act (HIPAA) where applicable under executed Business Associate Agreements
• Other applicable federal, state, and international privacy regulations

4. Information We Collect

4.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Site or Services, including:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Billing Information: Payment card details and billing address
• Business Information: Company name, job title, and professional details
• Form Submissions: Information provided through contact forms, demo requests, or service inquiries

4.2 Information Collected Automatically

When you visit our Site or use our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware attributes
• Usage Information: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
• Location Information: Approximate geographic location based on IP address
• Log Data: Server logs, access times, and system activity

4.3 Communication Records

We collect and maintain records of communications conducted through our platforms, including:

• Voice call recordings and transcripts from AI voice agents and customer service interactions
• Text message and chat logs from conversational AI systems
• Email correspondence and messaging history
• Interaction metadata including timestamps, duration, and communication channel

4.4 Information from Third-Party Sources

We collect and enhance data from third-party sources to improve our Services and enable personalized outreach. This includes data obtained through identity data graph technology and data enrichment providers.

4.5 Calendar Data

Calendar data. When you connect a Google Calendar or Microsoft Outlook calendar to in2ition AI booking, we read your calendar events to determine when you are available, and we create, update, and cancel the appointments our AI receptionist books for you. We do not store your other events' details, sell this data, use it for advertising, or use it to train AI models. Access is processed through our calendar infrastructure provider, which acts only on our instructions. You can disconnect at any time, which revokes our access. in2ition's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Tracking and Identification Technologies

5.1 Cookies and Tracking Pixels

We use cookies, web beacons, tracking pixels, and similar technologies to collect data and enhance your experience.

5.2 Identity Resolution Technology

We utilize identity resolution technology, including identity data graph technology, to connect anonymous website visitors with known identities using first-party and third-party data sources.

5.3 Third-Party Data Sharing Through Pixel Tracking

6. Use of Artificial Intelligence in Communications

6.1 AI-Powered Communication Channels

Our AI systems may be used for marketing, customer service, and outreach through voice calls, SMS/text, WhatsApp, email, web chat, and other messaging platforms.

6.2 AI Disclosure

When you receive a call, message, or other communication from our systems, you may be interacting with an artificial intelligence agent rather than a human. Our AI agents will identify themselves as AI when required by applicable law or upon request.

6.3 AI Data Processing

We use AI for transcription, sentiment analysis, conversation analytics, and content generation. Our AI services are provided through enterprise-grade platforms from providers that maintain SOC 2® Type II attestations. Customer data processed by AI services is not used to train AI models without explicit consent. Google user data obtained through Google APIs is never used to develop, improve, or train generalized AI or machine learning models, and is shared with AI service providers only as needed to deliver booking features, using providers whose published terms prohibit training on that data.

7. How We Use Your Information

We use the personal information we collect for service delivery, communication, AI-powered outreach, marketing and advertising, identity resolution, analytics, legal compliance, and security purposes.

8. Marketing and Communications Consent

By providing consent through our website, you expressly agree that we may contact you via email, text/SMS, WhatsApp, phone calls (including AI-powered voice calls), and other communication channels for marketing, promotional, and service-related purposes.

You may withdraw consent at any time by following opt-out instructions, replying STOP to SMS messages, requesting removal during an AI voice call, or contacting us at contact@in2ition.ai.

9. How We Share Your Information

We may share your personal information with service providers, advertising partners, identity resolution partners, pixel tracking partners, business clients, when required by law, in connection with business transfers, and with your consent.

10. Your Privacy Rights

10.1 Rights Under CCPA/CPRA (California Residents)

California residents have the right to know, delete, correct, opt-out, limit use, and protection from discrimination when exercising privacy rights.

10.2 Rights Under GDPR (EU/EEA Residents)

EU/EEA residents have rights of access, rectification, erasure, restriction, data portability, objection, and rights related to automated decision-making.

10.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us at legal@in2ition.ai.

11. Opt-Out Options

You can control cookies through browser settings. You can opt out of interest-based advertising at www.aboutads.info/choices. We honor Global Privacy Control (GPC) signals. Learn more at globalprivacycontrol.org.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards including encryption of data in transit (TLS 1.3) and at rest (AES-256), multi-factor authentication, role-based access controls, an independent SOC 2 Type I examination, regular security assessments, and incident response procedures.

13. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

14. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

15. International Data Transfers

Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

16. Third-Party Links and Services

Our Site may contain links to third-party websites that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised Privacy Policy on our Site with an updated effective date.

18. Contact Us

If you have questions, please contact us:

19. Acknowledgment